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Canto Adobe Connector - Installation issues

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If you don't see the Canto Connector tool appear in your Adobe software, please restart your computer first. If this does not resolve the issue, you will need to uninstall and reinstall the plugin.

  1. Open the Adobe Creative Cloud app on your desktop and skip to step 3, or click the following link to open the Adobe Exchange site for the Canto Adobe Connector: https://exchange.adobe.com/creativecloud.details.103079.canto-adobe-connector.html
  2. On the Adobe Exchange click "Manage". Allow the request to open the Adobe Creative Cloud.
    The Adobe Exchange - the "Manage" button is highlighted
  3. In the "Manage plugins" section, look for "Canto Connector for Adobe". Click the three dots ① and select "Uninstall" ②.
    The Adobe Creative Cloud desktop application - the section "Manage plugins" is active, and several areas are highlighted.
  4. Once the Canto Adobe Connector has successfully uninstalled, reinstall it by clicking on "Install".
    The Adobe Creative Cloud desktop application - the section "Manage plugins" is active, and the "Install" button is highlighted.

Should this not resolve the issue, please continue with a manual installation of the Canto Adobe Connector. You can find the steps for this in the article "Install the Canto Adobe Connector manually".

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