Help Center

How to: Reset my password

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Whether you are an established user unable to remember your password, or are a new user who's sign-up email has expired, Canto enables you to request a password reset without having to rely on outside intervention.

To request a new password, navigate to your tenant's login page. Next, enter your email address and click "Forgot password?".

The login page of a Canto tenant - several elements are highlighted.

Complete the security verification, then click "Yes".

If the email address is registered on the tenant, you will receive an email with a password reset link. Each password reset link is valid for 48 hours, after which a new one may be requested by repeating these steps.

Please note:

If you do not receive an email, please contact your tenant administrator for a review of your user account details.

The login page of a Canto tenant - several elements are highlighted.

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