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The Product Hub bridges the gap between asset and product management, by enabling you to directly assign assets from your library to your Products.
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Please note: Some steps in this article require specific user privileges. If you cannot complete certain steps, please contact your Administrator for a review of your assigned privileges. |
Add assets to a Product
From the Product Hub
The Product Hub enables the management of individual Product assets directly from their respective Product pages, as well as the bulk assignment of assets to both new and existing Products.
Open the Product page, select the "Product Details" tab, and click "Edit" in the top right corner.
You can add assets either to the Product's "Product Assets" or directly to a dedicated Image Attribute. Click "Add Assets" for your preferred choice.
The following page features a selection of assets from your Main Library. Select one or more assets by clicking on them. Assets that have been selected will be marked with a bold frame. If you cannot see the assets you want to add, use the search bar at the top of the page to look for assets by their file name. Click "Save" to add the selected assets to the Product.
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Please note: Performing a search will reset the current selection. If only some of the desired assets are found in one search, add the available ones first, then repeat the process to include the rest. |
The Product Hub's import feature allows you to create new Products with all associated assets pre-assigned, as well as to add assets to existing Products. Before you continue, please ensure that you have the following details available.
- The SKUs of the Products you want to update.
- The source location of the assets, which can either be your own Canto library, or an external URL.
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Optional: A pre-existing Image Attributes you
want to assign
the assets to.
If you have not yet created any dedicated Image Attributes, you may use the "Image URL (Product Assets)" attribute.
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Please note: Assigning an asset to an Image Attribute that already has an entry will not replace the existing asset. Instead, both will be accessible from the relevant Product page. |
If the assets you want to use are already in your library, you can directly link them to your Products using their Content IDs. Prepare your .CSV file according to the article "How to: Import and export Product data", and ensure that the SKU column ①, as well as columns for the asset location are present. If you have already created dedicated Image Attributes, each Attribute should have its own column ②.
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Please note: If you are using the "Image URL (Product Assets)" attribute, ensure that all Content IDs are in the same column, separated by commas. |
To find the Content ID of an individual asset, open its Information Page and find the field "Direct URLs". Click the "Copy to clipboard" button and paste the Content ID into the relevant Image Attribute.
You can also retrieve multiple Content IDs at once by exporting your asset metadata. For more details, see the articles "Access an Asset's Information Page" and "Metadata Export".
Once your .CSV file is ready, begin your import as described in the article "How to: Import and export Product data" and ensure that all attributes are mapped to the matching columns.
It is not necessary to select an "Asset Album", as assets assigned via the Content ID remain in their current location within your library.
Assets imported from external sources, are automatically added to your Canto DAM Library, to ensure that they are always available. This process functions similar to regular asset uploads, with the following limitations.
- The total file size of all assets combined may not exceed 150gb
- Each individual asset may exceed a file size of 1GB.
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To prevent errors, the upload of large files may be stopped
if
the
processing time exceeds 4 minutes.
Should this happen it is recommended that you upload the asset separately and assign it to the product via its Content ID.
Prepare your .CSV file according to the article "How to: Import and export Product data", and ensure that the SKU column ①, as well as columns for the asset location are present. If you have already created dedicated Image Attributes, each Attribute should have its own column ②.
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Please note: If you are using the "Image URL (Product Assets)" attribute, ensure that all URLs are in the same column, separated by commas. |
If you are manually creating the .CSV file, enter the URLs pointing to the source of the assets in the correct column for each SKU. If the CSV file was provided to you, verify that each entry matches the intended Product ③.
Once your .CSV file is ready, upload it as described in the article "How to: Import and export Product data".
On the "Import Details" page, click the drop-down menu under "Asset Album", and select the album to which external assets should be uploaded. If no album is selected – the field remains set to "Select" – assets will be uploaded to the "Unassigned" album by default. For more information on the "Unassigned" album, please visit the article "Unassigned Album"
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Please note: All assets uploaded during the import process will be added to the same album, regardless of origin or metadata. If you want assets for specific products to be assigned to separate albums, you may either perform individual imports – assigning a different album each time – or move the assets after the import has been fully processed. For more information on how to move assets in the Canto library, please visit the article "How to: Add assets to an album" |
Adjust the remaining import settings to your liking, map the data headers to the corresponding Product attributes, and continue with the import. Once the import process has been completed you will receive an email with the title "Import Complete". It is recommended to verify that your products have updated correctly, and that the assets have been added to your Canto library.
Duplicate checks
Canto has the ability to check whether an asset you are trying to add already exists in your library, which includes assets uploaded through the Product Hub import function.
To enable duplicate checks, click your profile icon – by default this will be the symbol – to open the "Profile & Settings" menu, then select "Settings".
Select the tab "Configuration Options", then click on "Duplicate Check" on the right.
If not already enabled, you can activate Duplicate Checks by selecting the checkbox at the top of the page ④.
Select whether Canto should look for Duplicates based on asset file names, or their MD5 checksum⑤ – this setting applies to all Duplicate Checks – and then choose how Canto should act once a duplicate has been found.
If "Add as New File" is selected, any duplicate will be added as a copy to your import album, and the Product will be linked to the newly imported asset.
If "Don't Import File" is selected, any duplicate will be skipped during the upload, and the Prodcut will be linked to the existing asset in your library instead.
From your Canto Library
The Canto Library enables you to view and modify the Products assigned to individual assets, as well as assign multiple assets simultaneously to a single Product.
Find the asset you want to add to your Product in your Main Library, then click it to open its Preview or Information Page. Next, look for the "Associated Products" field.
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Please note: If you cannot see the "Associated Products" field, it may need be manually added to the Preview and Information Page.
Learn how to enable the "Associated Products"
field.
Click your profile icon
– by
default
this will be the Click to zoom
Select the tab "Configuration Options", then click on "Custom Configuration" on the right. Click to zoom
Select either the "Preview Page"
or "Information Page" tab.
Under
"Fields" find "Associated Products"
and click the Click to zoom
Close panel
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Any Products are already linked with the asset will appear at the
top
of this
section, and you can click the
-symbol
to open the corresponding Product page in a new tab.
To add associate the asset with a new Product, enter either the Product's name or SKU in the search bar. Select the desired Product from the results, then click "Save" to finalize the link.
You can add multiple assets to the same product at once. From the Main Library, navigate to to the album containing the assets, or use the search to find them.
Hover your cursor over one of the assets, then click
the icon
in the top right. The icon will change to
to show that the asset has been selected.
You may now select additional assets by clicking
the
same icon
on their respective thumbnails. Once you have finished your selection,
click
the -button
above the gallery.
Enter the Product's name or SKU in the search field, then click the correct Product to select it. Finally, click Save to link the selected assets and your Product.
Manage default assets
Once you have added at least one asset to a Product, the first – or left-most – asset listed under "Product Assets" will be designated as the Product's default asset for the Product Hub and Catalogs.
To change the default asset, select the "Product Details" tab and click "Edit" in the top right corner.
Under "Product Assets", look for the asset you want to make the default. Click and hold the asset, then drag it to the left of the section. The order of the other assets will adjust automatically as you move the current asset. When the asset is at the left-most position, release the mouse button.
You can verify that the update was successful if the asset is surrounded by a light-green frame, and is shown in a magnified view above the "Product Assets" section. Click "Save" in the top right to update the Product.
Remove assets from a Product
Whether an asset was assigned to the wrong Product, or you just want to update and organize your library, there are multiple ways to remove the association between a Product and an asset. Depending on the circumstances, you can start this process either from the DAM library, or from the Product Hub.
From the Product Hub
Open the Product page, select the "Product Details" tab, and click "Edit" in the top right corner.
Find the asset in either the "Product Assets" section or Image Group, click the symbol in its bottom right corner, and select "Remove".
Finally, click "Save" in the top right corner.
From your your Canto library
Find the asset in your library and open either its Preview or Information page.
In the "Associated Products" field click the icon
next
to the Product you wish to remove, or click the
icon
at the top of the field to remove all Products from
the asset.
User your library to find the assets for which you want to remove the Associated Products.
Hover over one of the asset thumbnails until the icon
appears and click it to start selecting multiple assets.
Click
the same icon on all the assets you want to update.
In the new toolbar at the top of the gallery, click
the icon.
Click "Yes" in the dialog to confirm your choice.
Asset-Product synchronization
Your Canto Library and Product Hub are fully integrated but use asynchronous deletion processes to keep deleted assets and products recoverable. Because of this, access restrictions and deleted assets can affect the visibility of Product Images, while deleted Products can affect asset metadata.
Visibility Restrictions
Restrictions placed on folders, assets and albums in your library affect the visibility of assets in the Product Hub. If a Product has restricted assets assigned, users without appropriate viewing permissions will be unable to see them. The Prodcut Hub will display a placeholder image instead .
To learn more about restricted content, please visit the articles "Restricted access to Folders and Albums" and "An introduction to user roles".
Deleted assets and Products
Deleted asset
When an asset is deleted from your library, all Products linked to this asset will display a placeholder image instead. If the asset is restored from the library Trash Bin, it will automatically reappear in all previously linked Products. If the asset is permanently deleted – either manually or after the 30-day hold period – it will automatically be unlinked from all associated Products, and the placeholder image will be removed.
To learn more about recovering deleted assets, please visit the article "How to: Recover assets, folders, and albums from the Trash Bin".
Deleted Product
When a Product is deleted from your Product Hub, it will remain listed in the "Associated Products" field of all connected assets. If the Product is restored from the Product Hub Trash Bin, the connected assets remain unaffected. If the Product is permanently deleted after the 30-day hold period, it will automatically be removed from all associated assets.
To learn more about recovering deleted Products, please visit the article "How to: Recover a deleted Product".