Troubleshooting

Receiving Emails from Canto
Occasionally, you might receive emails from Canto, for instance in case of recovering a forgotten password or when being tagged in a comment.  Those emails...
Wed, 19 Jun, 2019 at 7:47 AM
Locked Account (password reset)
After 5 unsuccessful attempts to log in to your Canto account, the account will be locked for 30 minutes. You can try resetting your password by cli...
Thu, 15 Oct, 2020 at 12:26 AM
Support for Internet Explorer 11
For security, stability and performance reasons, Canto will no longer support Microsoft Internet Explorer 11 after December 31st, 2020! You may still us...
Mon, 13 Jul, 2020 at 11:53 PM
Download Error
When downloading Zip files, your browser may mark the download as malicious or as malware. This issue may be occurring with certain browsers (Chrome and Fir...
Mon, 17 Aug, 2020 at 10:17 AM
Date Created Appearing Incorrectly
When you are uploading assets to Canto, you may notice that the Date Created field may show the date that the file was uploaded instead of when the file was...
Mon, 14 Sep, 2020 at 11:22 AM
Mouseover Tooltip Scroll Bar - Troubleshoot
When using the Tooltip Mouseover feature in Canto, you are able to see the metadata of the asset or preview the asset. To enable the feature please see the ...
Wed, 14 Oct, 2020 at 1:52 PM
URL Full Display
When using Chrome, you may notice that your URL may not be fully displayed. If your Canto domain is on the longer end, the latest version of Chrome will sho...
Wed, 14 Oct, 2020 at 2:34 PM
AWS tests to analyze system performance
In order for Canto to test network performance issues we have two tests that we would kindly ask you to complete. Once done, we can review the data and send...
Thu, 30 Jan, 2020 at 12:02 PM