Frequently Asked Questions (FAQ)

Special Characters
Within Canto, there are certain characters that you would not be able to use to name your assets, albums, and folders. Here is a list of those characters:  ...
Thu, 7 May, 2020 at 5:26 PM
Who can add keywords and tags?
Any user with editing privileges can add keywords and tags to assets. This includes: All Admins Contributors with the Edit Content privilege enab...
Fri, 11 Sep, 2020 at 4:20 PM
Preview Video Files
Within in Canto, you are able to preview your videos.  Please note that if the original video resolution is greater than 720p, Canto will default the pr...
Wed, 27 May, 2020 at 11:33 AM
Read Text for PDF & Text-Based Assets
In Canto, you are able to store PDF and other text-based documents. Once your text-based files are stored in Canto, the document is read. You will be able t...
Mon, 15 Jun, 2020 at 12:01 PM
AWS tests to analyze system performance
In order for Canto to test network performance issues we have two tests that we would kindly ask you to complete. Once done, we can review the data and send...
Thu, 30 Jan, 2020 at 12:02 PM
Changing Names to Assets and Folders & Albums
Assets There are a couple of ways on how to change the name of your assets.  1) The first method is to change the asset title in Preview View. Click on...
Wed, 12 Aug, 2020 at 1:47 PM
Folder Tree Download
In Canto, you have the option to export the entire folder tree for either the Main Library or Portals including the metadata such as Keywords and Tags if pr...
Fri, 14 Aug, 2020 at 4:21 PM
Download Error
When downloading Zip files, your browser may mark the download as malicious or as malware. This issue may be occurring with certain browsers (Chrome and Fir...
Mon, 17 Aug, 2020 at 10:17 AM
Date Created Appearing Incorrectly
When you are uploading assets to Canto, you may notice that the Date Created field may show the date that the file was uploaded instead of when the file was...
Mon, 14 Sep, 2020 at 11:22 AM