Frequently Asked Questions (FAQ)

Getting Started
If you have been recently added by your admin-level user of your Canto library and are just getting started with Canto, please review the video below. Feel ...
Mon, 8 Jun, 2020 at 2:21 PM
Receiving Emails from Canto
Occasionally, you might receive emails from Canto, for instance in case of recovering a forgotten password or when being tagged in a comment.  Those emails...
Wed, 19 Jun, 2019 at 7:47 AM
Locked Account
After 5 unsuccessful attempts to log in to your Canto account, the account will be locked for 30 minutes. You can try resetting password by clicking...
Wed, 19 Sep, 2018 at 11:22 PM
Which Browsers Does Canto Work On?
Chrome is the preferred browser for Canto.  However, Canto usually runs on any web browser that supports HTML5, such as: Chrome Firefox Safari E...
Mon, 13 Jul, 2020 at 11:57 PM
Support for Internet Explorer 11
For security, stability and performance reasons, Canto will no longer support Microsoft Internet Explorer 11 after December 31st, 2020! You may still us...
Mon, 13 Jul, 2020 at 11:53 PM
Keyboard Shortcuts
Note: If you are a Mac user, instead of Ctrl, you will need to use the Command key instead. Shortcuts Page Action → Preview/Metadata Scree...
Tue, 12 May, 2020 at 11:51 AM
What's visible to consumers?
Consumers have limited privileges in Canto. They're relegated to view-only access. Consumers can view: Assets marked "Approved" (if...
Tue, 26 Jun, 2018 at 11:20 AM
Sharing with outside collaborators (without using email)
To share files with external users without using email, use a Collection Link. The Collection Link option appears in the Share window as the "c...
Tue, 30 Apr, 2019 at 1:09 AM
What's the difference between keywords and tags?
Here’s a helpful way to think about how to label with keywords and tags: Keywords = high-level (broad context) Tags = low-level (specific context)   Ke...
Wed, 22 Aug, 2018 at 10:29 AM
What's the difference between folders and albums?
What’s the difference between folders and albums? This is the number one question we receive regarding folders and albums. Discerning between the two is a...
Thu, 31 Oct, 2019 at 1:17 PM