Frequently Asked Questions (FAQ)
If you have been recently added by your admin-level user of your Canto library and are just getting started with Canto, please review the video below. Feel ...
Mon, 8 Jun, 2020 at 2:21 PM
Occasionally, you might receive emails from Canto, for instance in case of recovering a forgotten password or when being tagged in a comment. Those emails...
Wed, 19 Jun, 2019 at 7:47 AM
After 5 unsuccessful attempts to log in to your Canto account, the account will be locked for 30 minutes. You can try resetting password by clicking...
Wed, 19 Sep, 2018 at 11:22 PM
Chrome is the preferred browser for Canto. However, Canto usually runs on any web browser that supports HTML5, such as: Chrome Firefox Safari E...
Mon, 13 Jul, 2020 at 11:57 PM
For security, stability and performance reasons, Canto will no longer support Microsoft Internet Explorer 11 after December 31st, 2020! You may still us...
Mon, 13 Jul, 2020 at 11:53 PM
Note: If you are a Mac user, instead of Ctrl, you will need to use the Command key instead. Shortcuts Page Action → Preview/Metadata Scree...
Tue, 12 May, 2020 at 11:51 AM
Consumers have limited privileges in Canto. They're relegated to view-only access. Consumers can view: Assets marked "Approved" (if...
Tue, 26 Jun, 2018 at 11:20 AM
To share files with external users without using email, use a Collection Link.
The Collection Link option appears in the Share window as the "c...
Tue, 30 Apr, 2019 at 1:09 AM
Here’s a helpful way to think about how to label with keywords and tags: Keywords = high-level (broad context) Tags = low-level (specific context) Ke...
Wed, 22 Aug, 2018 at 10:29 AM
What’s the difference between folders and albums? This is the number one question we receive regarding folders and albums. Discerning between the two is a...
Thu, 31 Oct, 2019 at 1:17 PM