Frequently Asked Questions (FAQ)

Sharing with outside collaborators (without using email)
To share files with external users without using email, use a Collection Link. The Collection Link option appears in the Share window as the "c...
Tue, 30 Apr, 2019 at 1:09 AM
Locked Account
After 5 unsuccessful attempts to log in to your Canto account, the account will be locked for 30 minutes. You can try resetting password by clicking...
Wed, 19 Sep, 2018 at 11:22 PM
Who can add keywords and tags?
Any user with editing privileges can add keywords and tags to assets. This includes: All Admins Contributors with the Edit Content privile...
Fri, 16 Dec, 2016 at 3:31 PM
What's visible to consumers?
Consumers have limited privileges in Canto. They're relegated to view-only access. Consumers can view: Assets marked "Approved" (if...
Tue, 26 Jun, 2018 at 11:20 AM
What's the difference between keywords and tags?
Here’s a helpful way to think about how to label with keywords and tags: Keywords = high-level (broad context) Tags = low-level (specific context)   Ke...
Wed, 22 Aug, 2018 at 10:29 AM
What's the difference between folders and albums?
What’s the difference between folders and albums? This is the number one question we receive regarding folders and albums. Discerning between the two is a...
Thu, 31 Oct, 2019 at 1:17 PM
Receiving Emails from Canto
Occasionally, you might receive emails from Canto, for instance in case of recovering a forgotten password or when being tagged in a comment.  Those emails...
Wed, 19 Jun, 2019 at 7:47 AM
Which Browsers Does Canto Work On?
Chrome is the preferred browser for Canto. However, Canto can run on any browser that supports HTML5. Here is a list of browsers that support HTML5: Chrom...
Thu, 2 Apr, 2020 at 5:36 PM
Special Characters
Within Canto, there are certain characters that you would not be able to use to name your assets, albums, and folders. Here is a list of those characters:  ...
Thu, 7 May, 2020 at 5:26 PM
Thumbnails for Zip Files
If you would like a thumbnail for your zip files, the zip file would need to have either an InDesign or Web Banner file within the zip file. This will gener...
Thu, 7 May, 2020 at 5:30 PM