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Canto Connect does not launch after installation

If the installation of our Canto Connect app ran through without any problems on you Windows machine but the app does not launch afterwards, you might receive the following error message:


In this case, you can fix the issue by opening the default Windows app Command Prompt and typing in the following command:

cd C:\Program Files (x86)\Canto\Canto Connect\java -jar advanceduploader.jar

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