When using our Canto Adobe Connector you might receive an error message in InDesign, Photoshop, Illustrator, or Premiere Pro that looks like this:

- or -

In this case, the issue might be caused by the cache of your Adobe product.

Here is how to troubleshoot those cases:

1) Close your Adobe product, in this example InDesign.

2) Delete the content of the Canto Adobe Connector cache folder:




Hard Drive/Users/<USER>/Documents/canto/

3) Delete the content of the InDesign default folder:


C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>\


Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/

4) Delete the content of the InDesign cache folder:


C:\Users\<USER>\AppData\Local\Adobe\InDesign\<Version #>\<Language>\Caches\


Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/

Note: The above-mentioned steps will clear the entire cache of your InDesign installation and our Connector. The next time you open InDesign, it will take longer as all individual settings are cleared. This also means that you might have to arrange the different panels etc.