Help Center

Canto General 2

• About Canto
• What is Digital Asset Management?

Frequently Asked Questions (FAQ) 11

• Sharing with outside collaborators (without using email)
• Locked Account
• Who can add keywords and tags?
• What's visible to consumers?
• What's the difference between keywords and tags?

See all 11 articles

Releases 33

• New Features - Metadata Templates, Saved Queries, Read Text from Images and More... - May 2020
• Minor Release - Microsoft Office Connector, Video Embed and User Enhancements - March 2020
• Performance and User Experience Enhancements – February 2020
• Minor Release - January 2020
• New Features - Curated View, Custom Roles, Premiere Pro and more - December 2019

See all 33 articles

Different User Roles 7

• Administrator
• Contributor
• Consumer
• Admin Views
• Custom Roles

See all 7 articles

Adding & Deleting Users 4

• Adding Users
• Editing Users
• Deleting Users
• Adding Canto Support User Account

Groups 3

• Creating Groups
• Editing a Group
• Deleting a Group

Self-Registration 2

• Setting up Self-Registration
• Self-Registration for New Users

Upload Options 5

• Upload to Main Library
• Upload Files Directly to Albums
• Upload Limit
• Cancel All Uploads
• Upload Settings

Migrating Files from Storage Services 7

• Migrate files from Box
• Migrate files from Google Drive
• Migrate files from Dropbox
• Remove Connection to File Storage Services
• Linking to Slack

See all 7 articles

Upload Link 4

• Create an Upload Link
• Edit Upload Links
• Import files from Upload Link
• Resend Email with Upload Link

Advanced Uploader 3

• Advanced Uploader
• Troubleshooting: Accessing the Java Log files for the Advanced Uploader
• Troubleshooting: Clearing the Advanced Uploader cache

Canto Connect 3

• Canto Connect Mac OS
• Canto Connect Windows
• Troubleshooting Canto Connect

Folders & Albums 14

• Difference between Folders & Albums
• Smart Albums
• Create a New Album
• Create a New Folder
• Open the Folder & Album Structure

See all 14 articles

Searching 3

• Searching Basics
• Advanced Searching
• Saved Search Queries

Filtering 1

• Apply Filters

Display Options 4

• Sorting Options
• View Options
• Curated View
• Thumbnail & Preview quality

Preview Screen 3

• Choose Still for Video Thumbnail
• Preview Screen
• Mouseover Preview

Information Page 1

• Accessing the Information Page

Notification Menu 1

• Contents in the Notification Menu

User Menu 1

• User Menu Interface

Difference between Keywords & Tags 2

• Difference between Keywords and Tags
• Bulk Add Keywords & Tags

Keywords 5

• Add Keywords
• Remove Keywords
• Create a New Keyword
• Edit or Delete Keywords
• Keyword Best Practices

Tags 5

• Add Tags
• Remove Tags
• Tags Best Practices
• Quick Tags
• Remove Suggested Tags

Smart Tags 2

• Setting Up Smart Tags
• Recreating Smart Tags

Portals 10

• Creating a Portal
• Adding Folders and Albums to Portals
• Public and Private Portals
• Branding for Portals
• Edit Portal Settings

See all 10 articles

Workspace 6

• Workspace Overview
• Create a Workspace
• Edit or Delete a Workspace
• Move files from Workspace to Main Library
• Moving Assets, Albums, and Folders from the Main Library to a Workspace

See all 6 articles

Commenting 2

• Commenting on a file
• Tagging users or groups in comments

Style Guides 1

• How to set up a Style Guide in Canto

Brand Templates 3

• Brand Templates
• Creating Canto Brand Templates in Adobe InDesign
• How to Access and Edit Brand Templates

Workflows 2

• Creating and Cloning Workflows
• Completing Workflow Tasks

Downloading 9

• Download Files
• Download Folders and Albums
• Advanced Options for Download
• Download Presets Overview
• Trim Video Before Download

See all 9 articles

Versions 4

• How Versions Work
• Upload a New Version
• Download previous version of a file
• Commenting on Versions

Bulk Options 3

• Select Multiple Files
• Bulk Edit
• My Selections

Messages 3

• View Messages
• Slack Messages
• Messages for Followed Files

Collections 3

• View My Collections
• Share My Collections
• Expiration Dates for Shared Files

File Relations 1

• Relating Files

Duplicates 2

• Duplicate Check Options
• Duplicate Check - Check Your Library for Duplicates

Follow 2

• Follow Assets, Albums or Folders
• View Followed Files

Cold Storage 1

• Cold Storage Overview

Trash Bin 1

• Trash Bin

Videos 1

• Enable Subtitles for Videos

Accessing the Settings 1

• The Settings Interface

Branding 2

• Change the Colors of the Interface
• Custom Logo and Login Page Branding

Metadata 5

• Metadata Overview
• Metadata Import
• Metadata Export
• Custom Fields
• Creating Metadata Template

Default Settings 3

• Default Options
• Timezones for Canto's in-app clock
• Configure Information Page to Customize

Digital Rights Management (DRM) 7

• Enable / Disable DRM Features
• Create and Set Terms & Conditions
• Add Copyrights to files
• Upload a Watermark
• Applying Watermarks

See all 7 articles

Approvals 3

• Approval Options
• Setting Expiration Dates
• Disable the Approval Process

Account 7

• User Profile
• About Us
• Account Settings
• Change Canto's Language Settings
• Set Up a Password Policy

See all 7 articles

Reports 6

• View Admin Dashboard
• Reports – Overview
• Reports – File Transfer Activity
• Reports – Metadata Activity
• Reports – Sharing

See all 6 articles

Google Analytics 1

• Set Up Google Analytics Tracking

Find and Replace 1

• Find and Replace

Recognition 5

• Turn on Facial Recognition
• How to use Facial Recognition
• Troubleshooting Facial Recognition
• How to re-identify faces on images
• Read Text from Images

Custom Configuration 1

• Custom Configuration

Email & Collection Links 3

• Sharing with a link
• Sharing with Email
• Add a Watermark When Sharing a File

Social 2

• Share a File
• Sharing to Slack

Direct Share Links 1

• Direct URLs for Downloading and Embedding

Sharing Albums 1

• Share an Album

Help Videos 21

• How to bulk add tags and keywords
• How to distribute content via Portals
• How to make sure your content appears in Portals
• How to sort images inside of albums and folders
• How to set default folder and album views

See all 21 articles

Canto Universal Connector 2

• Universal Connector
• Salesforce Classic - Universal Connector Setup

Integrated Apps & Plugins 9

• Canto WordPress PlugIn
• Typo3 Plugin
• Drupal Plugin
• Episerver Connector
• Sitecore Connector

See all 9 articles

Adobe Integrations 11

• How to install Canto Adobe Connector
• How to use Canto Adobe Connector with InDesign
• How to use Canto Adobe Connector with Photoshop
• How to use Canto Adobe Connector with Illustrator
• How to use Canto Adobe Connector with Premiere Pro

See all 11 articles

Office Integrations 3

• Canto Office Connector - How to manually install as an Office 365 user
• Canto Office Connector - How to manually install as an Office 365 admin
• How to use Canto Office Connector

Keyboard Shortcuts 1

• Keyboard Shortcuts

API 6

• How to generate API Keys
• Canto API
• Webhooks
• *Do NOT use anymore* Canto API - canto.com
• *Do NOT use anymore* Canto API - canto.global

See all 6 articles

Single Sign On 1

• SSO Attribute Mappings

Troubleshooting 1

• AWS tests to analyze system performance