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Knowledge base
General
Canto General
2
About Canto
What is Digital Asset Management?
Frequently Asked Questions (FAQ)
5
Getting Started
Which Browsers Does Canto Work On?
Keyboard Shortcuts
Special Characters
What cookies are used by Canto?
Help Videos
21
How to bulk add tags and keywords
How to distribute content via Portals
How to Make Sure Content Appears in Portals
How to sort images inside of albums and folders
How to set default folder and album views
See all 21 articles
Troubleshooting
8
Receiving Emails from Canto
Locked Account (password reset)
Support for Internet Explorer 11
Download Error
Date Created Appearing Incorrectly
See all 8 articles
What's New?
Releases
19
February 2021 (Minor Release) - Faster Video Uploads, Portal, Style Guide, Permissions...
Minor release - Language, Related Files UI, Upload Link, and Adobe Connector enhancements... - January 2021
Minor release - Video Tooltip, Image Version Comparison, UX enhancements... - December 2020
Minor release - Mobile Interface customization, Video Captions filter... - October 2020
New Features - Video Updates, Share to Google Drive, UX Updates and More... - September 2020
See all 19 articles
Permissions & Users
Different User Roles
7
Administrator
Contributor
Consumer
Admin Views
Custom Roles
See all 7 articles
Adding & Deleting Users
5
Adding Users
Editing Users
Deleting Users
Adding Canto Support User Account
Bulk Import of a User Table
Groups
3
Creating Groups
Editing a Group
Deleting a Group
Self-Registration
2
Setting Up Self-Registration
Self-Registration for New Users
Uploading / Migrating Assets
Upload Options
5
Upload to Main Library
Upload Files Directly to Albums
Upload Limit
Cancel All Uploads
Upload Settings
Migrating Files from Storage Services
8
Migrate files from Box
Migrate files from Google Drive
Migrate files from Dropbox
Migrate files from OneDrive
Migrate files from Sharepoint
See all 8 articles
Upload Link
4
Create an Upload Link
Edit Upload Links
Import files from Upload Link
Resend Email with Upload Link
Advanced Uploader
2
Troubleshooting: Accessing the Java Log files for the Advanced Uploader
Troubleshooting: Clearing the Advanced Uploader Cache
Canto Connect
3
Canto Connect Mac OS
Canto Connect Windows
Troubleshooting Canto Connect
Folders, Albums & Searching
Folders & Albums
19
Difference Between Folders & Albums
Folder and Album Detail View
Smart Albums
Create a New Album
Create a New Folder
See all 19 articles
Searching
3
Basic Search Function
Advanced Search Function
Saved Search Queries
Filtering
1
Apply Filters
Display
Display Options
5
Sorting Options
View Options
Curated View
Thumbnail & Preview quality
How to Change the Preview/Thumbnail of an Asset
Preview Screen
4
Preview Video Files
Choose Still for Video Thumbnail
Preview Screen
Mouseover Preview
Information Page
4
Accessing the Information Page
Read Text for PDF & Text-Based Assets
Usage History
Activity
User & Notification Menu
2
Contents in the Notification Menu
User and Notification Menu
Keywords & Tags
Difference between Keywords & Tags
3
Difference between Keywords and Tags
Bulk Add Keywords & Tags
Who can add keywords and tags?
Keywords
5
Add Keywords
Remove Keywords
Create a New Keyword
Edit or Delete Keywords
Keyword Best Practices
Tags
5
Add Tags
Remove Tags
Tags Best Practices
Quick Tags
Remove Suggested Tags
Smart Tags
2
Smart Tags - Setting Up for Images and Videos
Recreating Smart Tags For Images
Collaboration
Portals
12
Settings for your Portals - Overview
Custom Landing Page
Adding Folders and Albums to Portals
Public and Private Portals
Branding for Portals
See all 12 articles
Workspace
5
Workspace Overview
Create a Workspace
Edit or Delete a Workspace
Move Items from a Workspace to the Main Library
Moving Assets, Albums, and Folders from the Main Library to a Workspace
Commenting
2
Commenting on a File
Tagging users or groups in comments
Style Guides
1
How to set up a Style Guide in Canto
Brand Templates
3
Brand Templates
Creating Canto Brand Templates in Adobe InDesign
How to Access and Edit Brand Templates
Workflows
2
Creating and Cloning Workflows
Completing Workflow Tasks
Working with Canto
Downloading
9
Download Files
Download Folders and Albums
Advanced Options for Download
Download Presets Overview
Downloading Videos (Low Resolution & Trim Video)
See all 9 articles
Versions
5
How Versions Work
Upload a New Version
Download previous version of a file
Commenting on Versions
Changing Names of Assets and Folders & Albums
Bulk Options
3
Select Multiple Files
Bulk Edit
My Selections
Messages
3
View Messages
Slack Messages
Messages for Followed Files
Collections
3
View My Collections
Share My Collections
Expiration Dates for Shared Files
File Relations
1
Relating Files
Duplicates
2
Duplicate Check Options
Duplicate Check - Check Your Library for Duplicates
Follow
2
Follow Assets, Albums or Folders
View Followed Files
Cold Storage
1
Cold Storage Overview
Trash Bin
1
Trash Bin – Recovering Assets, Folders or Albums
Videos
2
Enable Subtitles or Captions for Videos
Transcribe Videos to Subtitles
Configuration
Accessing the Settings
1
The Settings Interface
Branding
3
Main Library's Interface Customization
Custom Logo and Login Page Branding
Welcome Email Branding
Metadata
8
Metadata Overview
Metadata Import
Metadata Export
Custom Fields
Creating Metadata Template
See all 8 articles
Default Settings
3
Default Options
Time Zones for Canto's In-App Clock
Configure Information Page to Customize
Digital Rights Management (DRM)
7
Enable / Disable DRM Features
Create, Set, & Edit Terms & Conditions
Add Copyrights to files
Upload a Watermark
Applying Watermarks - For Images and Videos
See all 7 articles
Approvals
3
Approval Options
Setting Expiration Dates
Approval - Automatic Process Feature
Account
6
User Profile
About Us
Account Settings
Change Canto's Language Settings
Set Up a Password Policy
See all 6 articles
Reports
6
View Admin Dashboard
Reports – Overview
Reports – File Transfer Activity
Reports – Metadata Activity
Reports – Sharing
See all 6 articles
Google Analytics
1
Google Analytics Tracking
Find and Replace
1
Find and Replace
Recognition
7
Facial Recognition - Turning On and How to Use
How to use Facial Recognition - Best Practices
Troubleshooting Facial Recognition
How to re-identify faces on images
Read Text from Images
See all 7 articles
Sharing
Email & Collection Links
3
Sharing With A Link
Sharing With Email
Add a Watermark When Sharing a File
Social
2
How to Share Files
Sharing to Slack
Direct Share Links
2
Direct URLs for Downloading & Embedding
How to Embed Videos
Sharing Albums
1
Share an Album
Integrated Apps & Plugins
Integrated Apps & Plugins
8
Canto WordPress PlugIn
Typo3 Plugin
Drupal Plugin
MailChimp Integration
Syncing to Slack and Slack Notifications
See all 8 articles
Adobe Integrations
12
How to install Canto Adobe Connector
How to use Canto Adobe Connector with InDesign
How to use Canto Adobe Connector with Photoshop
How to use Canto Adobe Connector with Illustrator
How to use Canto Adobe Connector with Premiere Pro
See all 12 articles
Microsoft Integrations
7
How to install the Canto Office Connector
How to install the Canto Outlook Connector
How to use the Canto Office Connector
How to use the Canto Outlook Connector
How to manually install the Canto Office Connector as an Office 365 user
See all 7 articles
Single Sign-On
2
Single Sign-On
SSO Attribute Mappings
API
3
How to generate API Keys
Canto API (moved to: https://api.canto.com)
Webhooks
Canto Universal Connector
2
Universal Connector
Salesforce Classic - Universal Connector Setup
